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Attention TRICARE beneficiaries! You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated. Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later. You may still use the MHS GENESIS Patient Portal to refill your prescriptions. You may report issues to the DHA Global Service Center by calling 800-600-9332.
CONUS: NORTHCOM 988, Press 1 Text 838255 OCONUS: INDO-PACIFIC +1-844-702-5493 or DSN 988 EUCOM +1-844-702-5495 or DSN 988 CENTCOM +1-855-422-7719 or DSN 988 AFRICOM +1-888-482-6054 or DSN 988 SOUTHCOM +1-866-989-9599 or DSN 988
Open to all service members and veterans, even if not enrolled in VA benefits or health care. Long distance or overseas charges may apply. Learn More
Call: 988 and press 1 Text: 838255
Call 800-342-9647
Call 800-424-7877
Email Live Chat
Call 866-966-1020