Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

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Coronavirus: DOD Response

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Jan. 5, 2021 — The Defense Department is working closely with the Federal Emergency Management Agency and the Department of Homeland Security, the Department of Health and Human Services, and the State Department to provide support in dealing with the coronavirus outbreak.

To learn more about the Defense Department's Operation Warp Speed and the COVID-19 Vaccine, please visit: https://www.defense.gov/Explore/Spotlight/Coronavirus/
Don't forget to keep your family's information up-to-date in DEERS.